Privacy Policy

We are committed to ensure the privacy of our customers at all times and any information given to us is protected under the Data Protection Act 1998.

The privacy policy is under regular review and any updates will be placed on this page and should be read before each purchase. When submitting any personal information to us, you are agreeing to the privacy policy.

When corresponding with us, you may give us personal information such as your name, email address and telephone number.  If this is through our website, this information will be given for example when you register with us, subscribe to our newsletter or complete a survey.  All personal information you provide to us is stored on our secure servers where you will need a password to access your details.  However, no financial information is stored.  If any information we hold about you is incorrect, please change your details in your account.  If you follow us or interact via social media sites, personal information you provide will be subject to the third party’s privacy policy.

We will only send you marketing information if you have given your consent for us to do so.  If you no longer wish to receive marketing correspondence, please opt out by changing your preferences in your account.

Any comments, testimonials or reviews you make may be published to promote our business. We may use your details to contact you if you submit one of these.

We use third parties to operate our business by fulfilling orders, enforcing Terms and Conditions or to protect the rights, property or security of others. This includes exchanging information with other companies and organisations for the purpose of fraud protection.

Cookies

Cookies are small text files that are stored on your computer, tablet, phone or any other web enabled device when you visit our website.  They are not harmful and are anonymous so they do not contain any confidential information such as your home address, date of birth or credit card details.  You cannot be personally identified through cookies and your account security is never compromised.

Cookies are an essential part of how our website works.  They allow you to transact, whilst other non-essential cookies enable us to provide you with an enhanced personalised service.  Coded information which is gathered from cookies enables us to continually make improvements to our website which maximises your shopping experience.  By using our website, you agree to the use of cookies.

An example of the different types of cookies are:

  • Essential cookies; cookies which enable you to log into your account.
  • Functionality cookies; cookies which enable you to store the content of your shopping bag whilst you browse our website.
  • Analytics cookies; cookies which count the number of visits our website or using a particular feature.
  • Preference cookies; cookies which remember the preferences you make (language or location).
  • Social sharing cookies; cookies which allow you to share your experience on our website through social media sites. By doing so, you are also consenting to allow cookies from providers.  More information about how providers use cookies can be found on their websites.

Turn off Cookies

We use cookies to ensure that we provide the best possible standard of service to our online customers.  However, we require your consent to use them.  Turning off cookies will affect your ability to use certain areas of our website. If you wish to withdraw your consent,or if you wish to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer’s hard drive.  These are usually found under internet options; privacy.

To find out more about cookies, visit aboutcookies.org